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Company Registration Information

  • Company Name: Dancheng County Hexiao Trading Co., Ltd.
  • Legal Representative: Kuang Donglin
  • Phone: +86 19210512075
  • Email: service1@mail.vixmoraleq.com
  • Date of Establishment: 2026-01-09
  • Unified Social Credit Code: 91411625MAK4Y63AX1
  • Company Address: No. 025, Balinzhuang, Zhuzhai Administrative Village, Qiandian Town, Dancheng County, Zhoukou City, Henan Province

    • Thank you for shopping with us. We are committed to providing you with quality general merchandise. Please read our straightforward policy regarding returns and warranties below. This policy applies to all orders shipped to addresses within the United Kingdom.

    1. Returns
    If you are not completely satisfied with your purchase, you may return it to us. You have 14 calendar days from the day you receive your item to decide if you would like to return it. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
    You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a tracked shipping service, as we cannot guarantee that we will receive your returned item.
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

    2. Warranty Information
    For all products purchased from us, the warranty period and specific terms are primarily determined by the manufacturer. Therefore, the warranty period for your specific item is detailed in the user manual or instruction booklet included with the product. We encourage you to read this documentation carefully upon receiving your item.

    3. If You Cannot Find the Warranty
    In the event that the product does not include a manual, or if you cannot locate the warranty information within the provided documentation, please do not hesitate to contact our customer service team. We are here to help. You can reach us via email at service1@mail.vixmoraleq.com or by phone at +86 19210512075. Please have your order number and the product name ready so we can assist you efficiently. Our team will then help determine the applicable warranty coverage for your product.

    4. Important Notes

  • This policy covers general merchandise items.
  • We do not list specific warranty timeframes here, as they vary by product and manufacturer. Always refer to the product's manual first.
  • Our address for returns is No. 025, Balinzhuang, Zhuzhai Administrative Village, Qiandian Town, Dancheng County, Zhoukou City, Henan Province. Please include your order number inside the package.

    • 5. Contact Us
    For any questions regarding returns or warranties, our customer service is always available. Please contact us at service1@mail.vixmoraleq.com or call +86 19210512075. We aim to respond to all inquiries within 24-48 hours.

    This policy is effective as of the Last Updated date mentioned above. Please check this page periodically for any changes.