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Company Registration Information

  • Company Name: Dancheng County Hexiao Trading Co., Ltd.
  • Legal Representative: Kuang Donglin
  • Phone: +86 19210512075
  • Email: service1@mail.vixmoraleq.com
  • Date of Establishment: 2026-01-09
  • Unified Social Credit Code: 91411625MAK4Y63AX1
  • Company Address: No. 025, Balinzhuang, Zhuzhai Administrative Village, Qiandian Town, Dancheng County, Zhoukou City, Henan Province

    • Shipping and Delivery Policy

    Thank you for shopping at vixmoraleq.com. We want to make sure you are fully informed about how your purchases are shipped and delivered to the United Kingdom.

    Order Processing Time
    All orders are processed within 1-3 working days after payment confirmation.
    Please note: Working days are Monday to Friday, 9:00 AM to 6:00 PM, excluding public holidays. Orders placed after 6:00 PM on Friday will begin processing on the following Monday.

    Shipping Methods and Delivery Times
    We partner with the following reliable couriers to deliver your items:

  • EVRi
  • Yodel
  • Royal Mail
  • Relay

    • Once your order has been dispatched, estimated delivery typically takes 7-9 working days.

    Shipping Costs
    Shipping costs are calculated based on the weight and dimensions of the items in your order. The final shipping fee will be displayed clearly at the checkout before you confirm your payment.

    Dispatch and Origin
    All orders are packed and dispatched from our warehouse located at:
    No. 025, Balinzhuang, Zhuzhai Administrative Village, Qiandian Town, Dancheng County, Zhoukou City, Henan Province

    Customs, Duties, and Taxes
    Please be aware that all orders shipped to the United Kingdom may be subject to import duties, taxes, and customs clearance fees. These charges are imposed by the UK government and/or the local customs authority once the package arrives in the country.
    vixmoraleq.com is not responsible for any customs charges applied to your order. Any additional charges for customs clearance are the responsibility of the customer. Customs policies vary widely, so we recommend contacting your local customs office for more information regarding any potential fees.

    Delays and Special Circumstances
    While we work hard to ensure your package arrives within the stated time frame, please note that 7-9 working days is an estimate, not a guaranteed delivery date.
    Potential delays may occur due to:

  • Public Holidays: Please remember our processing hours exclude public holidays.
  • Courier Issues: Unexpected high demand or logistical challenges faced by EVRi, Yodel, Royal Mail, or Relay.
  • Customs Clearance: Delays caused by customs processing.
  • Incorrect Address: Delays resulting from an incorrect shipping address provided at checkout.
  • Force Majeure: Events outside our control, such as extreme weather or transportation disruptions.

    • Delivery Attempts
    Our courier partners will typically attempt delivery once. If you are not home, they may leave your parcel in a safe place, with a neighbor, or provide instructions on how to reschedule delivery or pick it up from a local depot.

    Returns and Refunds
    We hope you love your purchase. However, if you are not completely satisfied, you have 14 days from the date of receiving your item to initiate a return. The item must be unused and in its original packaging. Please contact us at service1@mail.vixmoraleq.com to begin the returns process. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

    Payment on Delivery
    Please note that we currently do not support Cash on Delivery (COD) for orders. All payments must be processed and confirmed through our online checkout system before items are shipped.

    If you have any questions regarding your shipment, please do not hesitate to contact us.

    vixmoraleq.com

  • Email: service1@mail.vixmoraleq.com
  • Phone: +86 19210512075